THE ROOFING PROCESS

Your project schedule 

conduct a free roof estimate assesment

  • Evaluate your roof for storm damage including; Hail, Wind, Debris Impact.

  • Enlist the latest technologies to get accurate aerial measurements.

  • Contact insurance company (if applicable) 

meet insurance adjuster (if applicable)

  • Assess the property damage.

  • Discuss the full scope of damage.

  • File a report with the insurance company.

Issue Settlement (if applicable) 

  • Send you a loss summary detailing the damage to your home and what they are willing to pay.

  • Send first insurance check to begin work.

Plan Project

  • Evaluate the loss summary report to ensure the scope is accurate.

  • Inform the insurance company of any items missing or code compliance.

  • Determine a date to begin work.

  • Collect initial payment

begin work

  • Delivery of Materials.

  • Has our highly-trained crews install a quality new roof.

  • Visually inspect the property for debris, nails and remove materials and debris from the site.

IMG-3194.JPG

Our Services

Count on Definitive to cover you

FREQUENTLY ASKED QUESTIONS

When is it Time to Replace my Roof?

Knowing when to replace a roof is one of our most popular questions. There are several key signs that indicate roof replacement is in order, such as:

  • Bucking and curling shingles. Bucked shingles occur when moisture in the attic space causes nails to push out of place and loosen the shingle. This compromises the shingles’ performance and exposes the roof to the elements, which can result in leaks and even more moisture damage.

  • Algae growth. Bacteria from algae eats through the shingles, especially if they are low-cost shingles that are made primarily of limestone. According to the Department of Energy, cool roofs are more susceptible to algae formation, although any roof color can experience algae growth.

  • Missing granules. Asphalt roofing shingles are made up of small granules. When these granules come loose, it can impact the shingles’ performance. You can locate missing granulates by looking for fragments in the gutter system.

  • Missing shingles. Professional roofing contractors are highly skilled at roofing installation and keeping shingles in place. However, these can blow away in the wind or become loose as they age. Missing shingles can allow rainwater into the home.

  • Mold in the attic. This is one of the most concerning aspects of roof replacement. Mold forms in areas such as the rafter beams and the plywood on the underside of the roof. Removing the mold is a significant expense.

These are only a few of the signs for when it’s time for roof replacement. Requesting an in-home estimate can provide more insight on when to replace a roof.

Should I Replace the Shingles or the Entire Roofing System?

A roof consists of much more than a layer of shingles. Replacing the entire system, which includes the materials below, is the best route for enhancing the roof’s performance:

  1. Leak barrier protection: Creates a seal to block water from vulnerable areas of the roof such as the valleys and chimneys.

  2. Synthetic roof deck protection: Provides a second layer of protection to defend against roof rot.

  3. Starter strip shingles: Prevents shingles from blowing off the roof.

  4. Lifetime shingles: Top-of-the-line shingles that are designed to last a lifetime and provide the best value. High-quality asphalt roofing can yield a return on investment of 72%, which is higher than the national average at 68.4%.

  5. Ventilation: Ventilation is essential to the health of a roofing system. Without adequate airflow, energy bills can skyrocket and roof shingles can become damaged during hot weather.

Can I Replace my Roof in the Winter? 

The most popular time of year for roof replacement is spring and late fall, but wintertime works as well. An experienced roof installation team knows how to install a new roof without becoming damaged from cold temperatures. If you’re thinking of replacing a roof this year, now is the time to schedule an estimate before the summer rush begins.

Can I replace my roof in the winter? 

The most popular time of year for roof replacement is spring and late fall, but wintertime works as well. An experienced roof installation team knows how to install a new roof without becoming damaged from cold temperatures. If you’re thinking of replacing a roof this year, now is the time to schedule an estimate before the summer rush begins.

Will a New Roof Lower my Energy Bills?

If your roof is old and underperforming, roof replacement can help lower energy bills. It’s ideal that the attic remains close to the outside temperature, but overheating during the summer is a sign of inadequate ventilation. This can directly cause the HVAC to work in overdrive. A new roof lowers energy bills with ventilation and sound materials that prevent excess drafts and water leaks.

Is New Roofing a Good Investment?

Benefits of new roof installation include:

  • Increased curb appeal with varying shingle colors that add depth to the home. The roof takes up roughly 40% of a home’s curb appeal, so consider roof replacement for wow-factor.

  • Improved home value with 70%+ ROI.

  • Potential energy savings with professional roof installation and attic ventilation.

  • Ice dam prevention in the winter.

  • Quality roofing replacement is designed to last for a lifetime

INSURANCE

Start with 30-point property inspection

Step-1. Our 30-Point Property Inspection

Roofing Giant Specialist will conduct a thorough property inspection of your house or your commercial building to determine the extent of damage to the following:

  • Interior

  • Attic

  • Roof

  • Decking

  • Rain gutters and downspouts​

  • Fence

  • Window screens

  • Window beading and window glass

  • Garage doors

  • Etc. ​

We will provide you with a written report and photos, which you may later submit to your insurance company as proof of hail damage to your home. ​

Step-2. Estimating and Insurance Process

During our first visit, we will provide you with information regarding the insurance industry's standards so you could make more knowledgeable decisions. Our Insurance Restoration Expert will not force this on you. We are nice and caring people. We care for home and property owners. That's our job. We are glad to share the knowledge of insurance claims.    

Estimating

  • What is Xactimate? (Over 85% of insurance companies use it)

  • What is the EagleView report?

  • Importance of Building Codes – IRC 2015, IBC, IECC

  • What’s wrong with this adjuster’s estimate? (case study)

​​Insurance Procedures

  • Filing Insurance Claim

  • Contingency Agreement

  • Adjuster Inspection

  • Supplementing Process

  • Mortgage Process 

Myths vs. Facts

  • RCV, ACV, and Depreciation

  • Increased Premiums

  • 3 Estimates

Filing an Insurance Claim
When we verify hail damage to the property we advise you to call your insurance company to initiate a claim. We would like to do it for you but we cannot only because it is the requirement of the insurance companies and by the law, it is not allowed for us to file a claim on your behalf. We would like to call on your behalf but we cannot do that legally. So, we won't.

What we can and will do is to provide you with the extensive Property Inspection Report that you can forward to your insurance company. We will leave you a hard copy and can email a digital copy to you upon request. When you file a claim, use our form Filing Claim provided in our Presentation Folder. There is one important thing to be remembered, requesting your insurance company permission for your contractor of choice to be present at the time of the adjuster inspection.  

If necessary and only upon your request, we will do temporary repairs and cover the roof with tarps as soon as possible to prevent your house from further damages.

Meeting with Insurance Adjuster
After you file a claim, and the insurance adjuster is assigned to your claim he/she will be scheduled to come out to verify the damages and to create an estimate that will almost always miss some very important items like roof elements that definitely have to be completed when replacing a roof. But that's not a problem because your insurance adjuster will mention that if he missed anything, we can notify him before starting the work to make corrections to his estimate. Our Roofing Specialist will meet with the adjuster as a courtesy of our services. Our policy is to let the adjuster do his/her job and not interfere unless a significant mistake about the claim is being made.

Once you have an insurance claim number, you should notify our Roofing Specialist about the day and time when the insurance adjuster will be inspecting the roof. This way we can be there for you and pinpoint little things here and there that insurance adjusters in rush very often get to miss. Very often so-called field adjuster is not authorized to take into account certain items when creating an estimate. Those items have to be taken to the so-called desk adjuster or sometimes a manager for approval before we begin any work on the restoration project. We would not stress this much but among those missed items are often items that are required by the local city building codes and we cannot violate the building code when constructing your roof. We always make sure that we adhere to the building codes. Doing so ensures that your roof is done right.  

Our property assessment is always documented with pictures and supported by the IRC (International Residential Code) and the current adopted city codes. We understand the construction part of the Restoration Project very well and take it seriously when it comes to building the roofs up to code. 

Step-3. Homeowner Project Review

Once we receive approval from your insurance company we will schedule a meeting with you to go over the following:

  • Scope of Work

  • Brands and products selection

  • SureInstall Program and project management details

Roofing Specialist will collect the insurance deductible, which is typically 1% of the home value. This is your only out-of-pocket expense. 

Step-4. Project Planning

In our office we will make sure we have everything ready for the day of roof replacement and we will schedule all other jobs related to the claim. ​

  • Management Review

  • Project Planning

  • City Permit

  • Scheduling

  • Material Orders

  • Job Orders

Step-5. Project Completion

Delivering Material
Our roofing materials are usually delivered on the morning of the day of the roof replacement.

Receiving Material Drop Check
When the materials are delivered, which is usually in the morning on the day of installation Roofing Specialist will do a thorough inspection and make sure all of the materials are delivered and are in the right colors, and everything is correct. Also, at that time, our Roofing Specialist will collect the first check you will have received from the insurance. In the construction industry, it’s called a “Material Drop Check”, because the materials have been dropped off at the worksite. 

Restoring the Property
We start our roof replacements usually in the very morning around 7 AM. Once the Material Drop Check has been picked up, we will replace your roof and do other repairs required for your property. It usually takes one to two days to replace the roof depending on the size and complexity.  All other parts of the project such as gutter, window screens, etc., are done after roof installation. 

Managing the Project
On the day of roof construction, Roofing Specialist and Project Manager will be at your property to meet with the crew to make sure any special instructions you might have been followed. Our Assurance Manager and Crew Supervisor will also be involved in the project completion success.

​Completing Final Inspection
​Once everything is completed, you and Roofing Specialist or Quality Assurance Manager will go over the Inspection Checklist together, point-by-point, to confirm everything has been completed to your satisfaction. 

Here are the items we pay close attention to:

  • Protect the property

  • Cover the pool

  • Remove old layers of roofing

  • Inspect decking

  • Inspect and fix wall flashings 

  • Apply Ice & Water Shield

  • Install Valley Metal or I&WS

  • Install Synthetic Underlayment

  • Install new shingles

Step-6. Customer Delight

After completion of the work on your house, we will provide you with a warranty and our Accounting Staff will invoice your insurance company for the remainder of the money that is owed for the project. Your insurance check will arrive in 2-4 weeks. 
When you receive final payment from your insurance company, a Roofing Specialist will come to your house to pick up the final check and present you with the following:

  • Our Thank You Package

  • Written Warranty Issued

  • Lien Release Issued